Our Commitment to Care
Originally developed to support modern pet parents, Digs was founded with a mission to provide reliable, safe, and enriching environments for dogs. From day one, our goal has been to create spaces where pets feel at home, and where their well-being is always the top priority. Every location is designed with thoughtful layouts, expert staff, and flexible care options that meet the needs of every kind of dog and their unique personality. We’re committed to building a pet care experience that puts comfort, safety, and joy at the center. riginally developed to support modern pet parents,
Digs was founded with a mission to provide reliable, safe, and enriching environments for dogs. From day one, our goal has been to create spaces where pets feel at home, and where their well-being is always the top priority. Every location is designed with thoughtful layouts, expert staff, and flexible care options that meet the needs of every kind of dog and their unique personality. We’re committed to building a pet care experience that puts comfort, safety, and joy at the center.
Expansion and Innovation
In 2024, we expanded our mission to include franchise partners and care professionals who share our values and passion. This growth has allowed us to create a national presence rooted in local expertise. Through integrated tools, ongoing training, and shared operational standards, Digs provides a seamless experience across every touchpoint. Whether it’s a new opening or an established location, our innovation ensures that the Digs experience remains consistent, personalized, and elevated for every guest.
In 2024, we expanded our mission to include franchise partners and care professionals who share our values and passion. This growth has allowed us to create a national presence rooted in local expertise. Through integrated tools, ongoing training, and shared operational standards, Digs provides a seamless experience across every touchpoint. Whether it’s a new opening or an established location, our innovation ensures that the Digs experience remains consistent, personalized, and elevated for every guest.
Transparency for All
We believe that trust is built on clarity, and our Terms & Conditions are part of that commitment. Introduced in February of 2025, this policy outlines in clear language how we operate, what clients can expect from each service, and how we handle everything from cancellations to pet safety. By being upfront about our procedures and protections, we empower our customers to feel informed and confident in every interaction with our team.
We believe that trust is built on clarity, and our Terms & Conditions are part of that commitment. Introduced in February of 2025, this policy outlines in clear language how we operate, what clients can expect from each service, and how we handle everything from cancellations to pet safety. By being upfront about our procedures and protections, we empower our customers to feel informed and confident in every interaction with our team.
Always Here to Help
Our Terms & Conditions aren’t just legal fine print — they’re a reflection of our values and our promise to deliver great service. With 24/7 customer support, clear communication, and a responsive care team, we make sure every client feels heard and supported. Whether you're booking a stay, asking a question, or navigating a change, we’re always here to help with empathy, clarity, and a commitment to doing what’s best for pets and people alike. (For full details, see the complete policy here.)
Our Terms & Conditions aren’t just legal fine print — they’re a reflection of our values and our promise to deliver great service. With 24/7 customer support, clear communication, and a responsive care team, we make sure every client feels heard and supported. Whether you're booking a stay, asking a question, or navigating a change, we’re always here to help with empathy, clarity, and a c